Return Policy
Summary:
* Returns allowed up to 20 Days
* Store credit only after 14 days
* Custom or special orders are non-refundable
* Shipping and Handling are non-refundable
* Any item that is not in-stock is a special order
You may return an in-stock item for a full credit within fourteen days from the date of purchase. You may return any in-stock item for store credit within twenty days from the date of purchase. Special order purchases are not returnable. Deposits on layaways or special orders are non-refundable and can only be used as a store credit. Any item returned must not be worn, scratched, custom sized or engraved.
Please mail your item back to Von Bargen's insured and for security purposes do not write jewelry on the package.
Von Bargen
35 South Main St.
Hanover, NH 03755
EXTENDED HOLIDAY RETURN POLICY
Items purchased from 11/26 until 12/25 maybe returned for full credit if returned by January 8th 2008. All other elements of the return policy apply.
A note on Free Shipping
Items shipped via Free Shipping are shipped via US Insured Mail and do not have a traceable tracking number. Typical delivery time frames for US Insured Mail are 3-10 business days. If your package does not arrive after 10 days we will post an inquiry with the post office.
Special Orders
Some Special Order items may discontinued and not available for purchase.
Do You Discount?
We can appreciate your position to ask, many jewelry stores engage in price fixing or other schemes to lure your attention from true cost. Be cautious of 50% off sales, a jeweler may be going out of business or just marking product up more to accommodate the sale. We believe the bitterness of poor quality and service last much longer than the sweetness of a seemingly good deal. At Von Bargen's Jewelry, LLC we have a one price for everyone policy and do not fluctuate our pricing. Constantly having sales or adjusting pricing leaves you the customer always wondering, what price is real? We offer a fair mark-up for our product and services and will match any written competitive price. That being said, we do have loyalty programs and special offerings to reward loyal and returning customer. Von Bargen's Jewelry, LLC is a socially conscience business with an on-going effort to better the world in which we live and impact through community involvement and environmental best practices.